Call us

We’re available from 8:30am – 3:00pm if you have any problems or complaints.

Just give us a call on our toll-free number: 080022133

Write to us

Arab Banking Corporation (ABC) – Jordan P.O. Box 926691 Amman 11190 Jordan Compliance Department Customer Complaints Unit

Send a fax: +96265686291 to (Compliance Department / Customer Complaints Unit)

Send an email to: complaints@ilajordan.com

The bank provides complaints and comments boxes in all its branches where you can fill in the “Complaint Form” available in the customer service lounge in the relevant branch and put it in the box.

Visit Us

Visit the Customer Complaints Unit at any of our Bank ABC branches

Complaint processing time:

Our bank’s policy emphasizes the need to handle all customers’ comments fairly and responsibly; as the Customer Complaints Unit assesses, processes and appropriately determines complaints and is required to notify the concerned client of its decision within (10) business days from the date of receiving the comment or the date of submitting all relevant supporting documents. Such period may possibly be extended for (10) more business days if so required by the nature of the complaint; provided that this period does not exceed (30) business days from the date of submitting the complaint.

The customer may also resort to the courts or the Central Bank of Jordan via CBJ’s website http://www.cbj.gov.jo or call telephone No. +96264630301 should you not be satisfied.